FAQ

After-Sales Service

Shenzhen CoreShine Optoelectronics Co., Ltd (4F, Bldg 1, Powerleader Technology Park, High-Tech Industry Park, GuanLan, BaoAn District, Shenzhen, Guangdong, China, Tel: +86-755-29625821, Fax: +86-755-29625400)hereby guarantees customers which buy LED products from CoreShine as follows providing the damagesare not caused by artificial or natural disaster factor , We provide three optional after-sales service methods below:

After-sales Service Method NO.1

(1) Free after-Sales Service Period: We guarantee two years warranty time and 3 years free technical supports from goods shipping out of CoreShine manufactory. (2) Customer undertakes the expenses which send the defective product to CoreShine factory, and we undertake the expenses which send the good product to customer. (3) CoreShine offers free training for engineers in our factory. If the saleroom is more than 1 million USD, CoreShine arranges technical engineer assisting customer in their country during free after-sales service period for one time. But customer undertakes all trip expenses. If the saleroom is more than 3 million USD, CoreShine undertakes all trip expenses to arrange technical engineer assisting customer in their country during free after-sales service period for one time. If customer requests our technical engineer’s assist for more than once during free after-sales service period, or if over free after-sales service period, the trip expenses will be undertaken by customer.

After-sales Service Method NO.2

(1) CoreShine offers 2% complete unit as free spare unit to customer. (2) We provide 3 years free technical supports from goods shipping out of CoreShine manufactory. (3) CoreShine offers free training for engineers in our factory. If the saleroom is more than 1 million USD, CoreShine arranges technical engineer assisting customer in their country during free after-sales service period for one time. But customer undertakes all trip expenses. If the saleroom is more than 3 million USD, CoreShine undertakes all trip expenses to arrange technical engineer assisting customer in their country during free after-sales service period for one time. If customer requests our technical engineer’s assist for more than once during free after-sales service period, or if over free after-sales service period, the trip expenses will be undertaken by customer.

After-sales Service Method NO.3

(1) CoreShine offers 1% complete unit as free spare unit to customer. (2) We provide 3 years free technical supports from goods shipping out of CoreShine manufactory. (3) CoreShine offers free training for engineers in our factory. If the saleroom is more than 1 million USD, CoreShine arranges technical engineer assisting customer in their country during free after-sales service period for one time. But customer undertakes all trip expenses. If the saleroom is more than 3 million USD, CoreShine undertakes all trip expenses to arrange technical engineer assisting customer in their country during free after-sales service period for one time. If customer requests our technical engineer’s assist for more than once during free after-sales service period, or if over free after-sales service period, the trip expenses will be undertaken by customer. (4) CoreShine offers 1%-5% components to customer as free spare parts shipping together with the goods for customer self-maintaining. The spare parts can be replaced within one year from goods shipping out of CoreShine manufactory. Customer undertakes the expenses which send the defective spare parts to CoreShine factory, and we undertake the expenses which send the good spare parts to customer. (5) Spare Parts Table:

Parts	Power Board	DIP Fuse	LED PCB	Cable(inside)	LED Diode
percentage	5%	5%	1%	2%	1%

1. Why LED linear trunking system ?

Compare to the conventional fluorescent linear light that the LED linear trunking system’s luminous flux incr

2.What place does the LED linear trunking system apply to?

This product is mainly apply to the large supermarket, warehouse and workshop This product is mainly apply to the large supermarket, warehouse and workshop

3. What's solution does the LED linear trunking system adopted ?

Our LED linear trunking system adopt the TOYOTA LEDs + TRIDONIC power supply solution Our LED linear trunking system adopt the TOYOTA LEDs + TRIDONIC power supply solution

4. What’s the warranty policy on LED linear trunking system ?

Our LED linear trunking system warranty is 5 years

5. What’s the sales policy on LED linear trunking system?

Our target customer is engineering contractor and distributor, our distributor can enjoy our preferential policies,

6. What’s the delivery time of the sample order and formal order ?

Our LED linear trunking system sample order delivery time is 10-15 working days and the formal order delivery ti

7.What beam angle you can choose for the LED linear lighting？

We have designed six beam angle for the linear lighting sharp, narrow, wide, flat (Frosted & Transparent),asymmetric ,double asymmetic

8. Coreshine Linear lighting available what dimming system

Available 3 different dimming system,DALI,1-10V and PWM dimming

9.Why the spring bolt of Linear lighting must be plastic?

The hinge (for locking LED module with trunking rail) must be plastic (UV Proof) as it need to be elastic (mak

10.How to get the IES files for Linear Trunking System ?

You can download the IES files from the product center or you can contact with us You can download the IES files from the product center or you can contact with us

11.How to lock the luminaire and the trunking rail?

The two lateral lever locks in the luminaire are for locking the luminaire and trunking rail

12. What about the gap between luminaries of Linear Trunking System?

The gap is 0-2mm

13.What about the gap between Trunking of Linear Trunking System?

The gap is 0-1mm

14. What about the light efficiency of the Linear lighting?

130 lm w